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| Service Delivery |
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We aim to ensure that all our plant and equipment will be in good working condition at all times |
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We aim to execute and deliver projects within stipulated contractual times or even better |
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We will go the extra mile in solving difficult cases put forward by the client |
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| Telephones |
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We will ensure that you can reach us by phone at all times |
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We aim to courteously answer your call within 3 rings. |
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We aim to attend to your call without sending you back and forth. |
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| Reception |
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We will promptly, courteously and politely attend to all visitors within 2 minutes of their arrival. |
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When you visit us, the person you have come to see will meet you or let you know when they will meet you |
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within 5 minutes of your appointment time |
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If you do not have an appointment, we shall do our best to attend to you within 5-10 minutes of your arrival or |
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advice you on when to come back |
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If you need to wait longer we will keep you informed |
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| When you write to us |
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We aim to respond with a full answer as soon as possible, but ideally within 2 working days of receiving your letter |
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If this is not possible, we will let you know we have received your letter and follow up with an answer within the |
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next 5 working days |
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| When you email us |
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We aim to send a full reply immediately and certainly within 2 working days. |
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We will send you an immediate response acknowledging receipt of your email |
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| When you send us a fax |
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We will ensure that our fax communication is working at all times. |
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We aim to respond immediately and certainly within 2 working days. |
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| Payments |
| We commit to honoring the agreed payment terms with our subcontractors and suppliers at all times |
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| From our stake holders |
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To provide us with accurate and timely information to facilitate prompt action |
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To observe our rules and regulation on procurement of works, goods and services |
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You shall not influence our staff in any manner whatsoever be it financial or otherwise |
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To make an immediate report on any erroneous commitments made by our staff |
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You have an obligation to give ACP Telecom adequate cooperation to carry out duties |
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To provide feedback on the quality of our services to challenge us to improve our service delivery. |
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You will not intimidate, abuse of threaten us. |
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To respect the right of other stakeholders. |
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